ORDER STATUS & FAQs

Need help placing an order or curious where your order is?  Are you wondering when your eGALLERi original will be shipped to you?  You can find answers to many of your questions at ORDER STATUS & FAQs (Frequently Asked Questions) or by using the helpful links to your left.  If you need immediate assistance, you can reach us directly by filling out the form below or emailing customercare@egalleri.com.

Please give us at least 24 hours to respond to your request.

SHIPPING

Within the United States, please allow 5 to 7 business days for your eGALLERi original purchase to be received at your home or business.  Large, heavy items will be shipped by FedEx or UPS freight and will incur an additional charge. International shipment costs are indicated at time of purchase. Shipping is free on most eGALLERi purchases under $50 within the continental United States, unless indicated otherwise at time of checkout or purchase.

Please visit SHIPPING to learn more and the countries we ship to.

RETURNS & EXCHANGES - On wearables ONLY

We want you to be happy with your eGALLERi purchase, however we understand sometimes you need to return or exchange an item. We offer full refund if the order has not been shipped and is cancelled within 24 hours of your purchase. We will NOT accept order cancellation request if the orders have been shipped. If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Other reminders:

• Items (wearables) can be returned or exchanged within 30 days from the delivery date.
• Items (wearables) received should be unused, undamaged and in the original package with the packing receipt and original label.
• The return shipping fee is paid by you, the buyer.
• Items (wearables) that do not meet these criteria will not be considered for return.

Please visit RETURNS & EXCHANGES to learn more, including how to ship your eGALLERi item back to us.

PRODUCT CARE

All eGALLERi items are one-of-a-kind original works of art, thus your eGALLERi original should be taken care of according to the instructions received with product purchase. We pride ourselves on using the most natural substances to create an eGALLERi one-of-a-kind original.

To take care of your work of art or wearable item, please be sure to visit PRODUCT CARE. Our online Product Care Guide provides helpful tips and care instructions.

REPAIR SERVICES

We understand that many of our clientele take the utmost care in preserving and keeping their  eGALLERi original, however you may need to have your item repaired due to damage or use.

Please visit REPAIR SERVICES to learn more, including how to ship your eGALLERI original back so it can be quickly repaired.

CUSTOMIZED SERVICES

Need a quote on a customized corporate work?  Have you always wanted to commission a painting for a loved one? Would you like a complementary design consultation? Whatever the reason, we are here to help you. To learn more visit CUSTOMIZED SERVICES.