We understand that from time to time your eGALLERi original may require repair services. dGALLERi works of art, including all wearables and handbags should be taken care of according to the instructions received when purchased. If you have lost those instructions, please reference our online eGALLERi Product Care Guide.
However we understand sometimes even when the utmost care is provided, your eGALLERi original still needs to be repaired.
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One Year Warranty
Our eGALLERi originals are handcrafted from the finest materials to ensure satisfaction and service. Thus we offer a one year warranty on our jewelry, lake bags and small leather goods. For any defects within this warranty time frame, repairs are on us. All other eGALLERi items not considered a piece of jewelry, lake bag or a small leather good, will be charged a repair service fee.
Beyond the warranty period, we offer repair services at set fees for all eGALLERi originals - including fine art, wearables, lake bags and canine items. We invite you to ship your eGALLERi item in for a repair assessment. We recommend shipping by insured traceable/trackable means, such as using FedEx, UPS or insured USPO mail. Please send to:
3800 American Blvd. W. - Suite 1500
Minneapolis, MN 55431
PLEASE include a note with your address, daytime phone number, email address and specifics about the requested repair OR use our eGALLERi Request Form, which you can print out and send to eGALLERi along with your eGALLERi original item needing to be repaired.
How long does it take for my item to be repaired?
Our repair process for eGALLERi items shipped to us from within the United States takes 4 to 6 weeks from the time we receive your eGALLERi original. Repair items shipped to us from outside the United States takes 6 to 8 weeks from the time we receive your product.