At eGALLERi we try to make returns & exchanges easy. We want you to be satisfied with your purchase for years to come. See our policy below and submit your request for an return and/or exchange. We will do our best to accommodate your request. 

Since eGALLERi items are original works of art and handmade they can  sometimes need repairs. If your eGALLERi original needs to be repaired, visit us online at REPAIR SERVICES.

Returns & Exchanges

Order Cancellation

We offer a full refund if your eGALLERi original has not been shipped and is cancelled within 24 hours of your purchase. We will NOT accept an order cancellation request if your eGALLERi item(s) has been shipped.

Wearable Exchanges

Love your eGALLERi original, but need a different size, color or style? You are welcome to make an exchange as long as the eGALLERi wearable is in stock. 

Fast Refund

Just return your eGALLERi original back in its original package with the label and packing receipt to us as instructed below and notify us via email using the eGALLERi Request Form. Once we receive your returned item, we will issue the refund to your original payment method within 3 business days. If you ship the item(s) back without notifying us about the eGALLERi return, your refund may take up to 3 weeks after receiving the package.

Return & Exchange Policy

We offer a full refund if your order has not been shipped and is cancelled within 24 hours of your purchase. We will NOT accept order cancellation request if your order has already been shipped. If you are not entirely satisfied with your purchase, thus we tried to make our eGALLERi Returns & Exchanges to be as painless as possible.
- Items can be returned or exchanged (wearables only) within 30 days from the delivered date.
- Items received should be unused, undamaged,  in the original package with original labels and packing receipt.
- Return shipping fee is paid by you, the buyer.
- Items that do not meet these criteria will not be considered for return.

Please submit a request for a return or exchange and we will try our best to accomodate you. Items older than 30 days from delivery date may not be returned or exchanged.

Making A Return/Exchange Request

  1. Please submit via email a Return/Exchange Request by using the eGALLERi Request Form.
  2. Pack your eGALLERi original up CAREFULLY.
  3. Place your item(s) in the original shipping bag/container with the original label(s) and the packing slip. Make sure the shipping package is securely sealed.
  4. Send your return to eGALLERi , Attn: Returns | 3800 American Blvd. West, Suite 1500 | Minneapolis, MN | 55431.
  5. PLEASE be sure to email us your eGALLERi Request Form which should include the tracking number and copy of the original shipping receipt.
  6. Once we receive your returned item, we will issue the refund to your original payment method within 3 business days. If your exchanged eGALLERi original  is in stock, we will reship your item to the address given/billed. If your item is no longer in stock, we will be in contact you regarding your desired next steps.NOTE: Please allow 3 to 5 business days for package transit (within the continental United States) plus an additional 3 to 5 business days for processing.  We will email you once we process your refund or exchange.

Returning Damaged eGALLERi Originals

We inspect each item before shipping to ensure maximum customer satisfaction. If your item arrives damaged, please contact us immediately within 24 hours of receipt at customercare@egalleri.com and follow the instructions for making a return or exchange request. Items older than 30 days from delivery date may not be returned or exchanged.